Top 10 Best CRM Software tools You Should Consider Using

In this article we will the Top 10 of the best CRM for startups, small business, and big companies, please the article until the end.

What is CRM?

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.

CRM systems compile data from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth (Source: wikipedia.org)

What CRM do most companies use?

1. Salesforce Sales Cloud

Salesforce is a company that makes cloud-based software designed to help businesses find more prospects, close more deals, and wow customers with amazing service.

It helps teams work better together. Your business may use a single Customer 360 app, or a combination of many. By improving team communications and productivity, businesses drive greater success.

Sales Cloud lets everyone on the sales team see and share all the pertinent customer information, giving reps everything they need to close a deal. AI-driven prompts let you know when it’s the best time to take a specific action to drive a deal forward.

2. HubSpot Sales Hub

HubSpot’s sales CRM software helps teams close more deals, deepen relationships, and manage their pipeline more effectively — all on one powerful, easy-to-use platform.

Popular Features
Start conversations
  • Email tracking
  • Email templates
  • Call tracking & reporting
Connect
  • CRM
  • Account-based marketing
  • Mobile CRM app
Manage Pipeline
  • Sales analytics & reporting
  • Quotes
  • Playbooks

Deepen relationships

  • Sales automation
  • Appointment & meeting scheduler
  • Live chat

3. ActiveCampaign

Image source: g2.com

ActiveCampaign’s category-defining customer experience automation platform (CXA) helps over 130,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 75% of ActiveCampaign’s customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce.

4. Zoho CRM

Zoho CRM offers a suite of products that help you manage your business and grow your customer base. From sales and marketing to finance and customer service, the suite has everything you need to get organized, communicate more effectively, and make smarter decisions.

Zoho CRM is a cloud-based customer relationship management (CRM) solution designed specifically for small businesses. Zoho CRM provides a single view of your customers across all channels, including phone calls, emails, social media interactions, web chats, and more. You can manage your entire sales cycle from lead generation to conversion, while automating repetitive tasks to free up time for higher value activities.

zoho crm is the #1 user-friendly customer relationship management solution. It has 1 million+ businesses worldwide and is used by everyone from startups to fortune 500 companies. It helps you stay on top of your sales, leads, customers and more with just a few clicks.

Zoho CRM has many features like email integration, contact management, lead conversion tracking and built-in reporting tools. It also offers a mobile app for Android devices.

Features:

• Automate business processes to save time and increase productivity

• Manage contacts, opportunities, deals, and conversations across all channels

• Track performance metrics to identify problems and make improvements

• Integrate with third party applications to automate workflows and streamline operations

• Create custom reports to analyze data at any level

• Get real-time alerts when things go wrong

• Easily add users and access controls to ensure privacy and security

• Set up recurring tasks to help you stay organized

• Use templates to create standard documents and forms

• Add notes and attachments to keep track of everything

• Collaborate with colleagues using online chat, email, and IM

• Share files securely with clients and partners

5. Monday CRM

Monday.com is a customizable web and mobile work management platform, designed to help teams and organizations with operational efficiency by tracking projects and workflows, visualizing data, and team collaboration. It includes automation capabilities and supports integrations with other work apps. Source: Wikipedia.org

6. Pipedrive

Pipedrive is a cloud-based software platform designed to help small businesses run their business more efficiently. Pipedrive provides tools for sales forecasting, customer relationship management (CRM), marketing automation, accounting, project management, invoicing, time tracking, and document management.

7. Bitrix24

Bitrix24 is a cloud-based CRM (Customer Relationship Management) software designed specifically for small businesses. It offers a variety of features including project management, customer relationship management, sales force automation, marketing automation, social media integration, and much more. It is built around the concept of “social business” and is designed to help companies connect with their customers and prospects across various channels.

Bitrix24 is free for up to 5 users. After that, pricing starts at $9 per user/month. There are no contracts and no hidden fees.

Bitrix24 is compatible with Windows, Mac OS X, iOS, Android, and Linux operating systems.

Bitrix24 is based on open source technologies, founded in 2010, Bitrix24 has been featured in Forbes, Inc., TechCrunch, VentureBeat, and many others. Bitrix24 is certified SaaS (Software as a Service).

8. ClickUp CRM

ClickUp is a cloud-based software platform designed specifically for growers. It provides a simple way to manage your entire operation from seed to harvest. You can track your crops’ progress, set reminders to water, check your pH levels, and much more.

ClickUp is free to use! There are no fees, monthly subscriptions, or hidden costs.

ClickUp is mobile friendly. You can access your data from anywhere using any device.

ClickUp is secure. Your information is protected with industry standard encryption technology.

ClickUp is reliable. We have been providing our services since 2013 and we’ve never missed a deadline.

ClickUp is customizable. Our team is always working hard to make improvements and add features. If you don’t find what you’re looking for, let us know.

9. Agile CRM

Agile CRM is a software application that helps companies manage their customer relationships effectively. It provides tools that help businesses track customers’ interactions with them, including sales, marketing, service, and technical support. It also offers features that allow users to create custom reports and dashboards, automate processes, and build workflows.

10. SharpSpring

SharpSpring is a marketing automation software that provides various features such as lead nurturing, lead scoring, email marketing and campaign management.

The software is designed to be user-friendly and easy to use. It offers a drag-and-drop interface which allows users to customize the design of their campaigns in minutes. The dashboard has all the necessary information about the current status of your campaigns and how they are performing.

SharpSpring’s features include:

-Lead nurturing

-Lead scoring

-Email marketing

-Campaign management

Conclusion:

We arrived to the end of the article Top 10 Best CRM Software tools You Should Consider Using, finally when you chose a crm you have to consider these factors: Cloud or On-Premise?, Does AI augment your sales and marketing process?, Is the CRM easy to use?, Is the CRM customizable?, How easily can you capture and engage buyers?, Will the CRM grow with you?, Will the CRM work wherever you are?, How secure is the CRM?. When take these points into consideration we think you will make the right choice.

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Omar TIRICHINE

Omar TIRICHINE est un amateur du E-commerce et du marketing digital

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