10 Best Session Replay Software

Session replay software is a tool that records user sessions on your website or web app, that you can then replay. It’s used by design and development teams to gather insights into user interactions on their digital product. Marketing teams and customer support teams may also use it to track how people interact with your company’s marketing collateral, help desk, or knowledge base. The software can track and store user actions like mouse movements, clicks, scrolls, and keyboard strokes. The data is then stored and can be replayed as a video or a series of screenshots.

What is the Best Session Replay Software ?

Each tool offers unique features, so it’s important to consider your specific needs and budget before making a decision.

1.LogRocket

LogRocket helps you track UX difficulties and see where to make any necessary changes to improve your site’s performance. The platform lets you see your visitors’ entire browsing journey and get the insights you need to track bugs, locate performance issues, and diagnose usability challenges. You can see all the vital details of your users’ sessions, such as keystrokes and mouse movements. The software also excludes sensitive data to protect your visitors’ privacy.

LogRocket reproduces every visitor session with perfect replay, allowing you to see JavaScript errors, network logs, and DOM state. Product analytics features use custom metrics to show interactions, features, and page changes. LogRocket’s performance monitoring monitors your page load times, memory usage, and browser crashes to measure the impact on your business. Combining these features can help you, and your teams make vital product decisions.

LogRocket integrates with multiple third-party software to provide you with a comprehensive view of your users’ experience, such as Optimizely, Intercom, Google Analytics, and Splunk.

2.GLASSBOX

Glassbox’s platform one of the Best Session Replay Software that can help teams within your organization, from product management and IT to compliance and marketing. These teams can use the information from their Glassbox dashboard to understand their user’s challenges on their web and mobile apps, visualize the user’s journey and enhance each step. Glassbox can help you prioritize your customer’s experience and improve your digital products from one collaborative platform.

Glassbox provides AI-driven visualization and analytics tools. The tool ranks your session recordings with a “struggle score,” which highlights errors and bugs on your web and mobile apps. This score can help your organization’s product managers, DevOps, marketing, and support teams engage with the tool and collect insights from the data. These teams then use the data to make the necessary fixes and changes to enhance your customer’s digital journeys.

Glassbox provides native integrations to help you connect customer data systems through their platform. These integrations include Salesforce, Slack, and Google Analytics. Glassdoor also provides an open API.

3.Mouseflow (recording tool)

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions, perfect for UX professionals, Product Managers, Digital Marketers, startups, small businesses, and enterprises. With Mouseflow, you can find answers that traditional analytics tools can’t by allowing you to watch your website visitors’ sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.

Key benefits of using Mouseflow

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables

4.Sessionstack

SessionStack is a digital experience analytics platform for product teams. It helps users understand and optimize user behavior, performance, and issues on their web apps.

Some of the features of SessionStack are:

• Tagless Autocapture: Capture 100% of client-side data without any manual tagging.
• Session Replay: Watch how users interact with your web app in real-time or recorded videos.
• Performance Monitoring: Measure and improve the speed and reliability of your web app.
• Error Tracking: Identify and debug JavaScript errors and network issues.
• Integrations: Connect SessionStack with your existing tools for bug fixing, customer support, UX analysis, and more.

5.hotjar

Hotjar is the only product experience insights platform that provides visual behavior insights, in-the-moment user feedback, and one-to-one interviews all in one place .Behavior analytics insights from Hotjar complement the data and insights you get from traditional product and web analytics tools like Google Analytics or Mixpanel. Simply put, Hotjar connects the dots between what your users do and why, so you can confidently create and optimize user experiences that convert.If you’re looking for a way to understand user behavior so you can make smarter decisions and drive results, Hotjar is the platform you need. All of Hotjar’s tools are complementary and designed to help you understand what your users do and why for rich, actionable insights that drive business growth.

6. Smartlook

Smartlook is a cloud- and mobile-based quantitative analytics solution that helps businesses of all sizes with user behavior and insights. Smartlook answers the ‘what’ and ‘why’ behind every user action. Primary features of the software include visitor recordings, event tracking, funnels and heatmaps. Smartlook provides the option of replaying video sessions to identify customers, see Javascript errors and share recordings within the team.

It also features a visitor journey module, which helps users with app integration and recordings segmentation with right filters. Automated event tracking enables businesses to know how visitors perform certain tasks, and conversion funnels provide reports on leads. Primarily used by industries including digital agencies, travel, gaming, health care, education and media, Smartlook provides support via documentation and email. It integrates with many platforms and tools including Google Analytics, Zendesk, Instapage, Intercom, Shopify, Gambio, Blogger, Magento and Google Tag Manager.

7.VWO Testing

VWO Testing helps businesses design, deploy and manage custom tests for websites and mobile/web applications. The platform enables organizations to create A/B, split and multivariate tests to run surveys and analyze customer experience, engagement level, revenue, conversion rate and other factors via a unified portal.

VWO Testing lets users gain insights into new/returning visitors, traffic, browsers, and other metrics via statistics, analytics and reports. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.

8.Fullstory

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. It also provides product analytics, session detail, and collaboration tools to deliver real-time insights that uncover opportunities on web and mobile app experiences.

Some features for FullStory are:

• Team Sharing: Share insights and feedback with your team members.
• GDPR Compliance: Respect user privacy and data protection regulations.
• Form Testing: Analyze how users interact with your forms and identify drop-off points.
• JavaScript Error Detection: Capture and replay JavaScript errors and console logs.
• Custom Targeting: Segment users based on custom attributes and events.
• Funneling: Visualize user journeys and conversion rates.
• Chat Integration: Connect with users via live chat tools.
• Real-time View: Watch users interact with your website or app in real-time.
• Eye-tracking: Understand where users look and what they pay attention to.

9. Clarity Microsoft

Microsoft Clarity is a free analytics tool that helps you understand how users are interacting with your website. With Clarity, you can see exactly where users are clicking, how far they’re scrolling, and what they’re interacting with on your website. Additionally, Clarity provides heat mapping and session replay tools, so you can see how users are interacting with your website in real-time.

Microsoft Clarity offers a variety of features to help you optimize your website. One of their main features is heat mapping, which allows you to see where users are clicking and how far they’re scrolling on your website. They also offer session replay, which lets you watch videos of user sessions to see exactly what they did on your website. Additionally, Clarity provides A/B testing tools, so you can test different versions of your website to see which one performs better.

10.Crazyegg

Crazy Egg is a website that offers a variety of tools to help you optimize your website. One of their main features is heat mapping, which allows you to see where users are clicking and how far they’re scrolling on your website. They also offer session replay, which lets you watch videos of user sessions to see exactly what they did on your website. Additionally, Crazy Egg provides A/B testing tools, so you can test different versions of your website to see which one performs better.

Crazy Egg offers a variety of features to help you optimize your website. Some of their main features include heat mapping, session replay, and A/B testing. With heat mapping, you can see where users are clicking and how far they’re scrolling on your website. Session replay allows you to watch videos of user sessions to see exactly what they did on your website. Finally, A/B testing lets you test different versions of your website to see which one performs better.